Academy of Art University · 3 weeks ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $20/hrAcademy of Art University is seeking enthusiastic, customer-oriented individuals to join the Contact Center Team. This is a remote, full-time, entry-level position with incredible opportunity for growth within all departments of the Academy.
EducationArt & CreativeArtUniversities
Responsibilities
Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts
Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities
Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction
Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities
Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings
Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels
Qualification
Required
Excellent and professional verbal and written communication skills
Ability to listen attentively and assess callers' needs
Ability to organize, problem solve, multitask and prioritize
Ability to work under pressure in a fast-paced, dynamic environment
Positive attitude and strong interpersonal skills
Excellent computer experience, MS Word, Excel and Outlook
Preferred
Previous receptionist or call center experience preferred
Experience with Salesforce and PeopleSoft is a plus but not required
Benefits
Health insurance
401k options
Paid vacation based on years of service (15 days' accrual at start)
Paid holidays
Paid sick leave
Commuter benefit program
An opportunity to take one undergraduate course tuition free each semester
Company
Academy of Art University
Academy of Art University is an accredited art school in San Francisco.
Founded in 1929
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aditi Sah Kumar
Human Resources Business Partner
David Goodwine
Chief Academic Innovations Officer/Executive Director, Schoolof Game Development & Esports
Recent News
2025-10-26
2025-10-23
2025-10-01
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