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BerkOne · 11 hours ago

Customer Service Representative - Collections

BANGOR,PA,US

Full-time

Hybrid

Entry Level

$17.48/hr - $17.48/hr

1+ years exp

BerkOne is a company that delivers comprehensive collections services supported by proprietary technology. They are currently seeking a Customer Service Representative to join their Collections team, where the role involves resolving account-related inquiries and managing collection accounts while adhering to legal requirements and company policies.

Business Process Automation (BPA)Information TechnologySoftware

Responsibilities

Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information

Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation

Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned

Qualification

Customer service experienceCommunication skillsAnalytical skillsProblem-solving skillsComputer skillsKeyboarding skillsWillingness to learnEmotional management

Required

High School Diploma or equivalent

1 – 3 years related experience and/or training

Equivalent combination of education and experience

Computer and keyboarding skills

Ability to manage difficult or emotional customer situations

Situation analysis and problem-solving skills

Willingness to learn new computer systems

Ability to sit for long periods of time

Benefits

Medical, Dental, Vision & Life Insurance

Paid Time Off - Holidays, Vacation, Sick, and Personal Time!

Wellness Program including physical, emotional, and financial wellness

401(k) with Profit Sharing

Employee Assistance Program

FSA & HSA Options

Travel Insurance

Casual business work environment

Company

BerkOne

For 88 years, we’ve delivered workflow automation solutions to more than 1000 clients, many of whom are marking a decade or more of partnering with our team.

Founded in 1936

Bethlehem, Pennsylvania, USA

201-500 employees