NTT DATA North America · 1 day ago
Desktop Scheduler
Los Angeles, CA
Full-time
Onsite
Mid Level
$24/hr - $29/hr
3+ years expNTT DATA North America is a business and technology services leader, and they are seeking a Desktop Scheduler to join their team in Los Angeles, California. The role involves scheduling appointments with users, managing calendars, and ensuring customer satisfaction by responding to inquiries and requests in a timely manner.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Maintain both 0365 and Bookings calendars for multiple techs – scheduling appointments for client deployments and requests for those techs
Interact with End Users to set up calendar appointments, evaluate their needs and answer additional questions
Interact with End Users to set up appointments for asset collection, collecting equipment and evaluating workstations
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Make travel to remote/off-site locations as requested
Qualification
Required
3+ years of experience in administrative role with computer knowledge
Be able to lift up to 40 lbs
Personal vehicle and ability to travel between office locations within greater Los Angeles and its surrounding areas
Maintain both 0365 and Bookings calendars for multiple techs – scheduling appointments for client deployments and requests for those techs
Interact with End Users to set up calendar appointments, evaluate their needs and answer additional questions
Interact with End Users to set up appointments for asset collection, collecting equipment and evaluating workstations
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Make travel to remote/off-site locations as requested
Preferred
Strong documentation skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and stay organized
Proficiency with Office 365, Microsoft Outlook, and Microsoft Excel
Knowledge of computer terminology, able to answer basic computer questions about specs
Positive, self-motivated, and a team player with an independent and helpful demeanor
Experience with Apple Mac OS and/or iOS
Experience with Mobile Device Management (MDM) such as Airwatch or JAMF
Certifications in Microsoft Office 365
Microsoft Technology Associate certification
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase