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The First National Bank & Trust Co. · 17 hours ago

Solution Center Agent I

Chickasha, OK 73018

Full-time

Onsite

New Grad, Entry Level

First National Bank & Trust is committed to promoting the success of their customers and communities by providing high quality financial services. They are seeking a positive and energetic Solution Center Agent to interact with customers, manage account openings and maintenance, and troubleshoot online banking issues.

BankingFinanceFinancial ServicesLending

Responsibilities

Professional and courteous internal and external customer interaction

Open new accounts, have a working knowledge of account ownership and account classifications

Complete account maintenance

Troubleshoot online banking issues

Answer inquiries by clarifying desired information; researching, locating, and providing information

Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfills requests by clarifying desired information and completing transactions

Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services

Updates job knowledge by participating in educational activities

Assist in projects assigned to the solution center

Complete other duties as assigned