Lighting New York · 1 week ago
Remote Lighting Salesperson - Phone and Online Sales
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $150K/yrLighting New York is seeking a driven and customer-obsessed sales professional to join their fast-paced team as a Lighting Expert. The role focuses on delivering exceptional customer service and closing sales through phone, email, and chat, while also supporting customers with product information and order assistance.
Consumer GoodsE-CommerceLightingRetail
Responsibilities
Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns
Provide accurate quotes and assist with customer satisfaction-related inquiries
Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers
Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion
Collaborate with vendors to resolve order discrepancies and ensure seamless order processing
Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams
Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues
Continuously evaluate and suggest process improvements that enhance the customer experience
Maintain awareness of current promotions, competitive products, and key product features
Attend ongoing product knowledge and continuous learning training sessions
Maintain a positive, professional, and enthusiastic tone in all customer interactions
Qualification
Required
Strong communication and interpersonal skills
Exceptional customer focus and client relationship management
Excellent organizational and time management skills
Ability to multitask across phone, email, and chat platforms
Analytical thinking and problem-solving capabilities
Basic product knowledge and a willingness to learn continuously
Self-motivated with the ability to work independently and follow directions with minimal oversight
Consistent availability during evenings, weekends, and holidays as part of the regular schedule
Benefits
Health, Dental, and Vision insurance
Paid Time Off
Retirement savings program with match
Company
Lighting New York
Lighting New York is an online store that offers lighting products.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Derek Kloostra
Chief Executive Officer
Company data provided by crunchbase