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Four Seasons Hotels and Resorts · 1 day ago

Conference Service Manager

Miami Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

Four Seasons Hotels and Resorts is a luxury hotel company known for its exceptional guest experiences. The Conference Service Manager is responsible for coordinating all requirements for various groups, ensuring successful execution of events, and maintaining client satisfaction throughout the planning process.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfilment and contractual responsibilities while satisfying client needs

Coordinate with the Sales/Event Sales Managers to ensure proper utilization of function space to yield maximum revenues

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event

Supervise the execution of banquet events in conjunction with Event Team. Review all function space with banquet manager. Ensure satisfaction of client at the outset of all events

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings

Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and Planning Committee

Make timely and impromptu decisions which balance client’s needs with the financial, safety, and staffing goals of the hotel

Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Event and Group Sales as well as Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate

Maintain knowledge of hotel facilities, capabilities, and dimensions of meeting space and basic operational needs of all operating departments