Zurich North America · 1 day ago
Claims Specialist I, Auto Bodily Injury
Schaumburg, IL
Full-time
Hybrid
Entry, Mid Level
$49K/yr - $80K/yr
2+ years expZurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage while delivering exceptional customer service.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience
Apply knowledge of established protocols and industry best practices to resolve claims effectively
Deliver customer-centric service while managing claims within defined authority limits
Develop expertise in coverage analysis and auto policy interpretation
Qualification
Required
Bachelor's Degree with 2+ years of experience in Claims Handling or Insurance OR
Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR
High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
Prior experience in auto claims handling, insurance claims, or a related customer service field
Understanding of auto insurance policies, coverage, and state regulations
Ability to obtain and maintain required adjuster licenses
Proficiency in Microsoft Office
Knowledge of insurance regulations, markets, and products
Preferred
Experience in Commercial Auto Claims, including handling: Third-party auto property damage claims, Auto physical damage claims, Bodily injury claims
Active adjuster license
Experience collaborating across teams and developing strong relationships
Strong knowledge of the claims adjustment process, including scope/exposure assessment
Familiarity with vendor management and litigation strategies
Proficiency in financial and actuarial/reserving concepts
Strong negotiation skills, including alternative approaches to resolution
Excellent organizational and time management skills
Customer service experience with a focus on delivering quality interactions
Analytical, critical thinking, and problem-solving abilities
Strong verbal and written communication skills
Benefits
Short-term incentive bonuses
Merit increases
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
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