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Lockton · 11 hours ago

Director - People Solutions

San Francisco, CA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Lockton is seeking a strategic and experienced Director to lead the People Solutions practice for a designated region. This role is accountable for driving growth, leading high-performing teams, and ensuring exceptional client service delivery. The Director will oversee regional operations and implement best practices that align with Lockton’s strategic goals and service standards.

Auto InsuranceInsuranceRisk Management

Responsibilities

Manage and ensure the regional teams operate efficiently and effectively in supporting client needs

Assess and develop associate productivity, effectiveness, and performance. Hold associates accountable through established performance objectives, training, education, coaching, and mentoring

Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development

Leads workload distribution and ensures optimal team performance and capacity

Coordinate team assignments for servicing new clients

Maintain own client book of business serving as client lead

Ensure that relationships between Producers and Associates are cooperative and productive

Recommend organizational structure, processes, staffing, and other resources to support growth and strategic objectives

Participate in the recruitment of associates and manage the interview and hiring process

Drive efficiency through adherence to best practices

Serves as regional contact for implementation of national initiatives, procedures and standards for quality client service, as well as new service offerings

Communicate in a positive manner to contribute to a cohesive work environment

Responsible for maintaining associate turnover at an acceptable level whether voluntary or involuntary

Takes on additional strategic responsibilities as needed to support regional goals

Qualification

Leading high-performing teamsBusiness growth in employee benefitsAccount Executive brokerage servicesOperational management experienceClient presentationsMicrosoft Office SuiteVerbal skillsWritten skillsInterpersonal skills

Required

Proven track record of leading high-performing teams and driving business growth in the employee benefits space

Bachelors degree in business, finance or related field, or equivalent experience

Ten plus years' experience in the insurance employee benefits industry

Seven or more years leading or managing teams of people

Demonstrated ability to translate strategic goals into operational execution

Strong technical knowledge including experience in Account Executive level brokerage services and client management

Strong knowledge of different financial arrangements and products available to clients

Strong business aptitude with operational management experience

Ability to prepare and present client presentations with clarity and understanding

Ability to demonstrate reliability by completing tasks and job functions on time while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency and commitment

Strong verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy

Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

Ability to attend company, department, and team meetings as required, including industry training sessions

Ability to work on a computer for a prolonged amount of time

Ability to travel by automobile and aircraft

Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information

Ability to work outside of normal business hours as needed

Legally able to work in the United States