Foodbuy USA · 1 day ago
SR DIRECTOR OF ACCOUNT MANAGEMENT - HYBRID, CHARLOTTE
Charlotte, NC
Full-time
Hybrid
Director/Executive
8+ years expFoodbuy USA is the industry leader in procurement and supply chain solutions, operating as a subsidiary of Compass Group PLC. The Sr Director of Account Management is responsible for managing a team to drive margin through procurement optimization and build strategic relationships with customers to achieve their goals.
Food & Beverages
Responsibilities
Identify margin opportunities within each account (i.e. Product, Channel, Region, etc.) and quantify the margin potential
Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction
Network within accounts to develop relationships with key stakeholders, influencers, and decision makers
Assist with new business development proposals for strategic planning of proposals to potential customers
Develop, plan, monitor, train and manage all account initiatives (internal and external) Identify “best practices, solutions and automation processes” that would enable scaling across all accounts
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas
Serve as the primary escalation point and advocate for critical customer issues, collaborating with other departments as needed
Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues
Develop and maintain strong relationships within managed accounts to enhance business opportunities
Maintain an understanding of company solutions and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Lead a team to establish, develop and grow relationships with managed accounts
Work closely with departmental leadership team to align the goals and actions of the account management team with the overall strategic goals of the organization
Qualification
Required
Bachelor's degree or equivalent work experience required
8+ years' experience in enterprise B2B organizations or customer success
8+ years' experience as a business leader with supervisory experience / liaison responsible for coordinating complex issues within and between departments
Effective written & verbal communication skills
Proven record in developing strategic business plans and managing cross-functional projects
Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required
Up to 25% travel annually
Preferred
MBA preferred
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Foodbuy USA
Foodbuy, LLC is the foodservice industry’s leading procurement services organization focused on lowering purchasing and product costs for both our parent company, Compass Group, as well as for our clients and members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Sanders
Retired CEO Foodservice & Restaurants - Strategic Advisor
Jason Marriott
Chief Financial Officer
Company data provided by crunchbase