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Marathon TS · 11 hours ago

Helpdesk Specialist

Chestertown, MD

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Marathon TS is seeking a Helpdesk Specialist in Chestertown MD to support a State Government Agency. The role involves providing end-user support, assisting with desktop projects, and troubleshooting various hardware and software issues.

Information ServicesProfessional NetworkingProfessional ServicesTechnical Support

Growth Opportunities

Responsibilities

Assist the desktop staff with daily end-user support, to include replacement and imaging of computers

Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications

Installation and troubleshooting of printers, plotters and copiers

Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow

Attend and participate in desktop support staff meetings or other meetings within MDOT SHA as a representative of the desktop team, as required

Participate in knowledge transfer activities such as background and status update meetings, background and status update emails, or job shadowing occurring on the reassignment of a project resource from one task/project to another (either permanent or temporary transfer)

Attend network section, desktop section, service desk and or IT liaison meetings and other meetings upon request

Assist in the review and/or recommendations of hardware and/or software evaluations including Commercial-off-the-Shelf (COTS) software, as needed

Assist in research efforts supporting the technical services division, as needed

Qualification

Office 365Active DirectoryWindows 10Service desk softwareSystem Center Configuration ManagerMicrosoft OutlookTroubleshootingInstallationTechnical support

Required

At least two (2) years of experience in the following technical areas:

Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software

Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls)

Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers

Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016

Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software

Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365

Prior experience installing and configuring server operating systems: Windows 2012

Prior experience installing and configuring Microsoft Active Directory services

Prior experience installing and configuring Remote control tools

Prior experience installing and configuring System Center Configuration Manager (SCCM)

An Associate's degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline. An additional year of specialized experience may be substituted for the required education