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rater8 · 1 day ago

Renewal Specialist

United States

Full-time

Remote

Mid Level

$70K/yr - $75K/yr

3+ years exp

rater8 is a rapidly growing healthtech innovator specializing in reputation management for medical practices. The Renewals Specialist will manage the end-to-end renewal process, ensuring customer success and fostering strong relationships to maximize account value.

Health CareReputationSaaSSoftware

Responsibilities

Manage the end-to-end renewal process for assigned accounts, ensuring on-time renewal execution and minimal attrition

Work alongside the existing client team to provide relational support focused on retention and renewal of current clients, identifying areas of concerns and reinforce value without taking over account ownership, responsible for reaching retention goals

Identify and monitor at-risk accounts; develop and execute retention plans that drive renewal and expansion outcomes

Partner with Sales, Client Success Managers, and Product teams to surface client feedback, advocate for customer needs, and ensure a seamless experience throughout the customer lifecycle

Maintain accurate records of renewal activities, customer interactions, and health signals in our CRM (e.g., HubSpot), and use those insights to inform retention efforts and forecasting

Own renewal discussions and help clients understand the full value of the rater8 platform, including new features and enhancements that support their ongoing success with a strong goal of retention and renewal

Meet and exceed quarterly renewal and retention targets that contribute to overall company growth and client satisfaction

Proactively present the ongoing value and return on investment of the rater8 platform to clients, using performance data, success metrics, and new feature adoption to secure renewals and drive long-term partnership

Other Duties as Assigned

Qualification

Renewals ExpertiseCRM ProficiencyCustomer-Centric MindsetTicketing System ProficiencyAnalytical SkillsHighly MotivatedValue-Driven Sales AcumenCommunication Skills

Required

3+ years of experience in a renewals, account management, or related customer-facing role (SaaS experience strongly preferred)

Demonstrated track record of building and sustaining strong customer relationships with a focus on retention and value delivery

Experience working with ticketing platforms (Zendesk, Salesforce, etc.) and a strong ability to maintain timely communications and document cross-departmental collaboration

Experience working with CRM platforms (HubSpot, Salesforce, etc.) and a strong ability to maintain organized, accurate data

Exceptional verbal and written communication skills with the ability to articulate value, resolve challenges, and influence outcomes

Strong analytical skills with a data-driven approach to identifying risks, trends, and opportunities that improve retention KPIs

Self-driven, disciplined, and passionate about delivering an exceptional customer experience that drives sustainable account health

Leverages consultative skills to reinforce rater8 value, address concerns, and drive successful renewals

Benefits

Medical, dental, and vision benefits

Discounted pet insurance

Unlimited PTO after 60 days of employment

401(k) after six months with company match

Competitive salary

Fast-track career advancement with a high-growth, Great Place to Work™ certified organization

Rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines