SnapCode Inc · 1 month ago
IN-IDOI-Inbound Call Center Rep
INDIANAPOLIS, IN
Full-time
Onsite
Entry Level
2+ years expSnapCode Inc is seeking an Inbound Call Center Representative to manage incoming calls and perform general office duties. The role involves answering helpline calls, data entry, and maintaining office organization while providing accurate information to callers.
Information Technology & Services
Responsibilities
Answer all 800 calls in a timely manner. Record on Client Contact forms
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies
Complete data entry each day including Client Contacts
Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum)
Forward call back messages to Volunteer Supervisors at the end of the day
Put together new counselor training materials and other training materials requested by Trainers
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc
Qualification
Required
Good Communication Skills
Knowledge of Data Entry
High School Diploma or GED
Preferred
Additional education or experience preferred
Call center experience
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase