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Mission Rock Residential, LLC · 9 hours ago

Floating Service Manager

Denver,CO,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Mission Rock Residential, LLC is dedicated to providing high-quality service to residents and clients. As a Floating Service Manager, you will lead the Service team to ensure properties are well-maintained while mentoring technicians and addressing maintenance challenges.

CommunitiesReal EstateRental Property

Comp. & Benefits

Responsibilities

Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal

Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission

Remain committed to providing exceptional service within each resident interaction

Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents

Partner with Property Manager to support operational goals and performance to meet owner’s objectives and adhering to Mission Rock’s standards

Manage purchase orders (for supplies) to ensure budget goals and objectives are met

Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner

Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc

Plan and prepare work schedules, delegating workloads, and monitoring workflow

Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience

Qualification

HVAC certificationCPO CertificationMulti-family maintenance experienceCustomer service skillsOrganizational skillsTime-management skillsCost savings acumenBasic computer skillsCommunication skillsTeam leadership

Required

Strong customer service and communication skills, with a willingness to go the extra mile

Proven ability to positively lead and develop a team

Strong organizational and time-management skills

Enthusiasm to collaborate and engage with others

Desire to improve the lives of those around you

Cost savings acumen

HVAC certification is required

CPO Certification required

3-5 years of multi-family, or similar industry, maintenance skills/experience

Adherence to Fair Housing best practices

Must be able to perform general/routine inspections and identify possible issues

Apply a 'can do' mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later)

Valid Driver's License with reliable transportation

Basic computer skills, including familiarity with Microsoft Suite

Benefits

Career advancement and learning opportunities

Bonus opportunity

13 paid holidays, including a Floating Holiday & Volunteer Day

Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!*

Housing discount opportunity

401(k) with company match

Medical, Dental, and Vision insurance plans

Employer-sponsored short-term & long-term disability plans

Company-paid life insurance

Health savings account with employer contribution

Flexible spending account

Voluntary benefits

Employee Assistance Program (EAP)

Company

Mission Rock Residential, LLC

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Mission Rock Residential specializes in providing quality apartment homes to residents and offering multifamily owners a comprehensive range of services.

Founded in 2012

Denver, Colorado, USA

501-1000 employees