APN Consulting, Inc. ยท 1 day ago
Technical Help Desk Associate
United States
Full-time
Remote
New Grad, Entry LevelAPN Consulting is seeking a Technical Help Desk Associate to provide technical support for their clients. The role involves answering phone inquiries, managing emails, and resolving technical issues for users.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Daily responsibilities will include answering member's phone inquiries, monitor and check emails
Experience in creating incidents using Service Now or other ticketing system
Extensive password reset and web application support experience
Regularly check and return voice mails
Follow up with customers, provide feedback and see problems through to resolution
Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources
Experience working in a team-oriented and collaborative environment
Be able to work with minimal supervision
Excellent written and oral communication skills
Ability to absorb and retain information quickly
Qualification
Required
Daily responsibilities will include answering member's phone inquiries, monitor and check emails
Experience in creating incidents using Service Now or other ticketing system
Extensive password reset and web application support experience
Regularly check and return voice mails
Follow up with customers, provide feedback and see problems through to resolution
Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources
Experience working in a team-oriented and collaborative environment
Be able to work with minimal supervision
Excellent written and oral communication skills
Ability to absorb and retain information quickly
Company
APN Consulting, Inc.
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments.
Founded in 2002
201-500 employees
H1B Sponsorship
APN Consulting, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Vedant Pathak
Founder/CEO
Company data provided by crunchbase