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GreenState Credit Union · 13 hours ago

Fraud Analyst

United States

Full-time

Remote

Mid Level

$29.17/hr - $34.11/hr

3+ years exp

GreenState Credit Union is focused on creating lasting value for its members and communities. The Fraud Analyst is responsible for reviewing, analyzing, investigating, monitoring, and reporting fraudulent transactions while providing superior member service.

BankingFinanceFinancial Services

Responsibilities

Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision

Demonstrates a positive member service (internal and external) focus at all times

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Supports a diverse and inclusive work environment

Reviews, analyzes and investigates system generated alerts, including but not limited to, Verafin, iPay, Q2, YellowHammer, for potentially fraudulent activity

Reviews, analyzes and investigates potentially fraudulent activity through online deposit account opening and loan applications, including FinTech applications, as requested

Determines Credit Union and member liability for fraud loss, communicate with member, and post GL entries as necessary

Prepares Hold Harmless Agreements

Reports Elder Abuse to the appropriate state agency/s

Corresponds with law enforcement as it relates to fraudulent activity

Manages check fraud claims

Documents, accurately and thoroughly, all actions taken on a case

Answers phone, email group and LiveChat to assist staff with questions related to disputes and fraudulent transactions

Reviews new and pending credit card and debit card fraud and dispute submissions, reaches out to merchants in effort to obtain credit back to card holders, process and reports through Springboard as needed, provides provisional credit to card holders, send applicable notices, performs charge-offs for closed credit card and debit card closed cases, as necessary, and posts GL entries

Works through MC Connect as needed for fraud reporting

Reviews and processes daily report from Springboard/COOP

Assists with closing accounts, establishing new accounts and moving loans for members experiencing fraudulent account and/or loan activity. This includes, but is not limited to, closing accounts, establishing new accounts, moving loans, online banking, ordering debit cards and ordering checks

Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures

Other duties as assigned by management

Qualification

Fraud investigationAlert monitoring systemsBanking experienceRegulation E knowledgeComputer literacyMember service focusAttention to detailTeamworkIndependent workOrganizational skills