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Microsoft · 17 hours ago

Data Center Technicians Manager

United States, California, Santa Clara

Full-time

Onsite

Mid, Senior Level

$75K/yr - $168K/yr

3+ years exp

Microsoft is a leading technology company seeking a Data Center Technician Manager to lead a team of technicians in delivering hardware deployments and diagnostics. The role involves ensuring compliance with service policies, providing training, and monitoring performance metrics to maintain high service quality in data center operations.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture

Accountable for overall data center service compliance and quality

Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies

Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes

Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed

Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams

Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines

Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes

Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees

Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)

Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents

Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities

Embody our culture and values

Qualification

IT equipment supportData center managementTechnical team leadershipITIL FoundationCompTIA certificationsHigh school diplomaBasic computer hardware knowledgeSafety training

Required

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams

1+ year(s) experience directing, supervising, or managing others

Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements

Preferred

Associate degree in Computer Science or related field and/or equivalent work experience

4+ years' experience supporting IT equipment or related technology

3+ years' experience working in a production, mission-critical 24x7x365 data center environment

Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt

2+ years' experience leading diverse, technical, or IT workforce of up to ten employees