Honeywell · 6 hours ago
Sr Cust Supp Mgt Professional
Houston, TX
Full-time
Hybrid
Senior Level
7+ years expHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. The Sr. Customer Support Management Professional will build strong relationships with customers, resolve issues, and collaborate with internal teams to optimize customer strategies and ensure satisfaction throughout the customer lifecycle.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions
Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned
Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies
Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle
Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Qualification
Required
Qualified applicants must have a Bachelor's degree or foreign equivalent in Software Engineering, Chemical Engineering, Instrumentation Engineering, Electronic Engineering, or related field
7 years of industrial experience (Operations or Technical Services or Software Engineering or Software Sales or Software Consulting or Software Support or Software Customer Success etc.)
Full term of experience must include: experience in Alarm Management or Advanced Process Control or Operator Training Simulator or Production Accounting and Reconciliation or Process Simulation etc
Refinery or Petrochemicals or Mining operations/ technical services experience
Knowledge of Industrial customer success management or product management or project management or engineering management
Customer Industry business driver knowledge that enables customer value discussions in major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
Ability to develop and maintain strategic customer relationships
Up to 20% domestic travel required
Telecommuting permitted up to two (2) times per week
Benefits
Employee Referral Fee: $1500
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-16
Company data provided by crunchbase