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Marriott Vacations Worldwide · 13 hours ago

Lead Application Support Engineer (SRE)

Orlando, FL

Full-time

Onsite

Senior Level

5+ years exp

Marriott Vacations Worldwide is a company that focuses on providing reliable and high-performance applications. The Lead Application Support Engineer (SRE) is responsible for ensuring the reliability, performance, and availability of applications while collaborating with various teams and vendors to deliver innovative solutions.

HospitalityHotelRentalTourismTravel

H1B Sponsor Likely

Responsibilities

Troubleshoots and resolves issues related to J2EE applications to ensure optimal performance and availability

Implements and manages incident management processes to minimize downtime and impact on users

Proactively identifies and resolves potential problems to prevent recurring issues

Develops and maintains monitoring and alerting systems using APM tools such as AppDynamics, Dynatrace, or New Relic

Utilizes scripting languages such as Python or Bash to automate routine tasks and enhance efficiency

Analyzes performance data using Splunk or similar log analysis tools to gain insights into application performance and troubleshoot issues

Collaborates with cross-functional teams to drive continuous improvement in application reliability and performance

Conducts root cause analysis for complex production issues

Monitors changes to applications and their operating environment, create and maintain support documentation and procedures

Prioritizes and handle service requests, incidents, change management and problem tickets

Qualification

J2EEAPM ToolsCloud PlatformsScripting LanguagesJava SpringbootLog AnalysisCI/CD PipelinesContainer OrchestrationNetworking ConceptsAnalytical SkillsLeadership CourageCuriosityCommunicationCustomer FocusCollaborationAdaptabilityAttention to Detail

Required

Bachelor's degree in information technology or related discipline or equivalent work experience

5-8 years of experience in software development

3+ years of experience in supporting applications built on modern application architecture and cloud infrastructure

Proficiency in JBoss, Tomcat, WebSphere, React/NodeJS including configuring and managing application deployment, integrations, and connectors

Experience in designing and building integrations using Java Springboot

Strong understanding of HTTP, RESTful API design, and web services

Strong knowledge of APM tools such as AppDynamics, Dynatrace, or New Relic

Proficiency in scripting languages such as Python, Bash, or Perl

Experience with log analysis tools such as Splunk

Familiarity with CI/CD pipelines and experience using tools like Jenkins or Tekton for automating deployments

Ability to work with containers and orchestration tools like Docker and Kubernetes

Understanding of networking concepts including DNS, TCP/IP, load balancing, and firewalls

Experience with cloud platforms such as AWS/Azure and hybrid cloud application platform like Red Hat OpenShift

Knowledge of databases and SQL queries for troubleshooting data-related issues

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment

Understanding of security protocols and compliance requirements related to applications and integrations

Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways

Commitment to a strong customer service orientation to understand and address client needs effectively

Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations

Ability to lead and motivate teams, driving successful implementation and adoption of solutions that address the needs of our business partners

Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure

Commitment to staying updated with the latest java frameworks, Springboot features, updates, and best practices

Proactive approach to identifying and addressing potential issues before they escalate

Ensuring accuracy and thoroughness in all aspects of implementation

Strong customer service, problem-solving, organizational, and conflict management skills

A passion for learning and inventing novel approaches to hard problems

Preferred

ITIL v3 or v4 Foundation Certification

Java/J2EE related certifications

APM Tools certifications

Benefits

Relocation Assistance Provided

Company

Marriott Vacations Worldwide

Glassdoor4.0

Marriott Vacations Worldwide is a tourism company that offers vacation ownership, exchange, rental, and resort.

Founded in 1984

Orlando, Florida, USA

10001+ employees

https://www.marriottvacationsworldwide.com/

H1B Sponsorship

Marriott Vacations Worldwide has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (3)