SkyOne Federal Credit Union · 2 months ago
Sales Manager (Call Center)
Hawthorne,CA,US
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $115K/yr
3+ years expSkyOne Federal Credit Union is seeking a Sales Manager for their Call Center, focusing on transforming members' financial journeys. The role involves leading a team to implement innovative sales strategies, ensuring targets are met while fostering a culture of excellence and accountability.
BankingFinanceFinancial Services
Responsibilities
Lead teams in executing innovative sales strategies that align with organizational goals
Ensure teams consistently meet or exceed targets
Coach, train, and develop staff to effectively sell credit union products and services
Cultivate a culture that embodies core values and adheres to the SOAR Sales and Service Model
Provide smooth and friendly interactions that enhance member experiences
Foster a cohesive team environment that prioritizes member satisfaction and service excellence
Qualification
Required
Minimum 3 years' of experience in a financial institution call/contact center with a focus on managing sales
Proven track record of leading teams to exceed sales goals
Strong coaching, mentoring, and performance management skills
Effective coaching and mentoring skills
Training and team leadership experience and strong cross-selling and telemarketing skills
Excellent member service, interpersonal, written, telephone communication skills, and analytical skills
Experience in campaign development and execution, preferably in partnership with marketing teams
Strong strategic and organizational skills
Deep understanding of financial products, services, and member needs
Must have a high level of interpersonal skills to handle sensitive and confidential situations
Ability to exercise discretion and sound judgment
Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization
Proficiency in Microsoft Office (Word, Excel, PowerPoint), Copilot, and sales tracking tools
Ability to manage multiple priorities and drive results in a fast-paced environment
Company
SkyOne Federal Credit Union
SkyOne is a Federal Credit Union that provides financial services specifically for aviation professionals and their families.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15M2024-02-14Debt Financing· $15M
Leadership Team
Joseph Whitaker
President & CEO
Scott Ko, CPA, MBA
Chief Financial Officer
Recent News
Business Insider
2023-12-24
Company data provided by crunchbase