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Allstate · 1 day ago

Estimate Share Adjuster (MST/PST)

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

Allstate is a leading insurance company focused on protecting families and their belongings from uncertainties. The Estimate Share Adjuster is responsible for providing exceptional customer service by inspecting vehicle damage, writing repair estimates, and negotiating settlements.

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No H1B

Responsibilities

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. 

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

Qualification

Auto Collision RepairAuto EstimatingComplex ClaimsInsurance ClaimsTotal Loss ClaimsCustomer ServiceNegotiationCritical Thinking

Required

You must live in Mountain, or Pacific Time Zone to qualify for this position

Your home office does not need to be near an Allstate office, but it does need to be in the United States

This position is not available for California, Alaska, and Hawaii residents

A dedicated workspace in your residence that is private and free from distractions

A minimum internet bandwidth of 50 MB down/5 MB up

Appropriate work surface and seating

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

All required licenses will need to be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state

The candidate(s) offered this position will be required to submit to a background investigation