Southern Dock Products of Charlotte - A Division of DuraServ Corp · 13 hours ago
Director, IT Operations
Coppell, TX, US
Full-time
Onsite
Director/Executive
8+ years expSouthern Dock Products of Charlotte, a division of DuraServ Corp, is seeking a Director of IT Operations to manage and lead their technology operations and help desk. This role involves overseeing IT staff, supporting ERP migrations, managing cloud environments, and ensuring the security of the company’s technology infrastructure.
Facilities Services
Responsibilities
Lead, mentor, and manage the IT operations and help desk staff, promoting a collaborative and high-performance culture
Support ERP migration projects, ensuring smooth transition from legacy systems to modern platforms (e.g., Microsoft Dynamics, Field Service, F&O etc.)
Establish operational and organizational change management plans to guide employees and departments through transitions smoothly and effectively
Oversee and optimize the company’s Azure and Microsoft cloud environments, including SharePoint and Microsoft Teams for document management and collaboration
Monitor scalability and availability of all environments as well as maintaining and testing disaster recovery and business continuity plans to ensure minimal downtime in the event of a system failure or security breach
Lead and manage IT projects using strong project management skills, including budgeting, resource allocation, and scheduling
Create and maintain comprehensive IT metrics and dashboards to track the performance of IT-related initiatives, including system uptime, incident response times, user satisfaction, and security compliance to share with CIO and executive leadership team
Oversee the help desk organization as it scales to support a growing business. Implement and optimize processes and metrics to drive business results and customer satisfaction
Oversee and manage 50+ branch locations to ensure ongoing operations, support and compliance of IT systems as well as the field technician technology experience
Qualification
Required
Bachelor's degree, in Information Technology preferred
8 years' experience in an Information Technology role, with 4 years' experience managing others
Demonstrated knowledge and deep understanding of Microsoft Azure, Microsoft Cloud environments (including SharePoint, Teams, and voice integration), and ERP systems such as Microsoft Dynamics or Business Central
Comprehensive knowledge of frameworks for planning, executing, and tracking IT projects
Strong skills in communication for effectively conveying technical initiatives to non-technical stakeholders and aligning IT projects with business goals
Proven ability to lead, coach, mentor, and develop a growing team
Strategic ability to align IT initiatives with long-term business goals, driving technology implementations that support organizational objectives
Demonstrated ability to lead operational and organizational change management efforts effectively, engaging stakeholders and ensuring adoption of new technologies across departments
Preferred
Preferred certifications include Microsoft Azure Certification, Microsoft 365 Certification, and Project Management Professional or Information Technology Infrastructure Library Certification
Company
Southern Dock Products of Charlotte - A Division of DuraServ Corp
Southern Dock Products is the leading supplier and installer of Loading Dock Equipment, Overhead Doors, High-Speed doors, HVLS Fans, and material handling equipment to the businesses in Charlotte.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase