Panther Residential Management · 16 hours ago
Service Manager
Apopka,FL,US
Full-time
Onsite
Mid, Senior Level
3+ years expPanther Residential Management is seeking a Service Manager responsible for performing technical and mechanical work to ensure the property meets cleanliness, safety, and functionality standards. The role includes managing service requests, overseeing maintenance operations, and ensuring excellent customer service while maintaining the physical condition of the property.
FinanceFinancial ExchangesFinancial ServicesReal EstateReal Estate Investment
Responsibilities
Maintains the physical condition of the property according to company operating and safety standards
Organizes, prioritizes and ensures that service requests and repairs are made correctly and in a timely manner
Oversees turnkey operations. Ensures that vacant units are made rent-ready in a timely manner
Performs turnkey work as required. Ensures all make-readies are inspected
Maintains hazard communications program and teach and promote safe work practices
Attends and participates in technical training programs to maintain personal skill level
Maintains a preventative maintenance program that minimizes emergency repairs and service repairs
Manages the service department in the most efficient and profitable manner possible given existing physical conditions, consistent with the goals of the company and property owners
Assists with recruiting and hiring of quality staff and recommend promotions and terminations when necessary
Works with the community manager to prepare staffing schedules to ensure work is completed in a timely manner while remaining within budgetary guidelines
Communicates upward with community manager and delegate duties effectively to staff members
Assists community manager with documenting counseling sessions with maintenance staff
Adheres to the company’s personnel management policies and procedures
Communicates effectively with other associates to ensure cooperation between departments and properties
Ensures all service staff receives appropriate training
Understands and adheres to budget guidelines
Works with community manager to obtain competitive bids on major expenses
Purchases supplies using standard purchase order system and proper bidding procedures
Understands and operates company computer software related to position requirements
Contracts use of outside vendors only when necessary
Monitors inventory of parts and supplies at appropriate levels
Participates in company training classes and meetings, as required
Ensures that the physical condition of the property is maintained according to company operating and safety standards
Organizes and prioritizes service requests
Ensures all service requests and repairs are made correctly and in a timely manner
Oversees completion of service requests in 24 hours or per property policy
Ensures excellent curb appeal at all times
Inspects grounds, buildings, and other property features daily to minimize liability concerns
Oversees turnkey operation and ensure that vacant are made rent-ready in a timely manner
Maintains an effective preventative maintenance program
Maintains an organized, clean and safe work area
Ensures adherence to the company’s safety and hazard communications programs, policies and procedures
Teaches and promotes safe work practices to staff
Maintains a high level of customer service
Communicates effectively with residents, fellow Associates, vendors, and supervisors
Assists community manger with department personnel management functions, budgeting and re-forecasting, as required
Works with community manager to handle maintenance related resident problems
Qualification
Required
Associate's degree (A.A.) or equivalent from two-year College or technical school; minimum three to five years' experience in property management maintenance, other building maintenance or related trade
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word) and Electronic Mail Software (Outlook)
Ability to learn and operate Onesite
Environmental Protection Agency (EPA) certification Type I and II
Valid driver's license and current automobile insurance
Pest control (if performed in-house)
Other licenses and certifications as required by state or federal law
Ability to deal well with people
Good verbal communication skills
Strong customer service representation
Ability and access to drive a car
Ability to establish and maintain professional atmosphere for employees, clients and customers
Must be able to diagnose problems with and repair major appliances, HVAC (EPA Certification), basic - intermediate plumbing, basic - intermediate electrical (when no license required), sheetrock, general carpentry, pool care (if required by property), pest control (if required by property), roofs and gutters, wallpaper/painting, irrigation maintenance and repairs, landscaping, fountain maintenance and repairs, foundation/sidewalk repairs, ice/snow removal
Must be able to travel as rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
The employee must be able to work a flexible work schedule, which includes taking 'call' during evenings, weekends and holidays
Position requires associates to furnish their own vehicle to transport tools and supplies around the property, as well as other locations necessary to fulfill their job duties
Position requires associates to be able to use general maintenance equipment including, but not limited to: hand tools, ladders, refrigerant, recovery units, vacuum pumps, landscaping equipment, shampooers, blowers, sandblaster, pool chemicals and required safety equipment
Position requires individuals to wear company specified maintenance uniform apparel and safety equipment as required
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
While performing the duties of this job, the employee must work both inside and outside of apartment buildings and in all areas of the property, including amenities
The noise level in the work environment is usually moderate
Company
Panther Residential Management
Panther Residential Management is a private equity real estate firm engaged in the acquisition and development.
Founded in 2010Woburn, Massachusetts, USA
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase