V2Soft · 1 day ago
Onboarding and Implementation Specialist
Bloomfield Hills, MI
Full-time
Onsite
New Grad, Entry LevelV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions since 1998. The Onboarding and Implementation Specialist will manage multiple onboarding projects, coordinate with sales and implementation teams, and ensure a smooth onboarding experience for clients.
DevOps
Responsibilities
Manage multiple onboarding projects simultaneously
Follow established success procedures, protocols, and business processes
Coordinate and collect all required information for a smooth onboarding experience
Partner with Sales to obtain dealer implementation details (contacts, direct dial numbers, scheduling needs, expectations)
Oversee contracts as they progress through the implementation phase
Work with Implementation and QA teams to ensure accurate and timely delivery
Schedule and lead dealership launch calls, including Performance Managers and Sales Executives
Set clear delivery timeline expectations and communicate proactively
Obtain necessary collateral and documentation to support implementation
Vet all deliverables prior to launch
Monitor delivery progress and follow up as needed
Prepare accurate support tickets and follow through to resolution
Serve as a liaison between enablement teams and dealerships
Conduct professional, engaging communication via phone and email
Meet onboarding and implementation timing SLAs
Qualification
Required
Automotive industry experience is required
Strong organizational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
Detail ‐ oriented, proactive, and comfortable working in a fast ‐ paced environment
Ability to build rapport and maintain professional relationships
Tech ‐ savvy and eager to learn new systems and processes
Preferred
Prior experience in customer service, project coordination, or dealership operations is a plus but not required
Company
V2Soft
V2Soft stands as a global leader in Information Technology Services and Business Solutions, headquartered in Michigan, USA, since its establishment in March 1998V2Soft is dedicated to pioneering innovative technology solutions, seamlessly integrating AI and Generative AI into their services to empower customers.
Founded in 1998
1001-5000 employees
H1B Sponsorship
V2Soft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (21)
2023 (8)
2022 (6)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
KUMAR VISWANATHAN
Client Partner
Keith Powell
Client Partner Manager
Recent News
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