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AutoRABIT · 1 day ago

Technical Support Engineer

United States

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

AutoRABIT is looking for a Technical Support Engineer to support development processes and tools, assisting customers in complex development environments. The role involves providing individualized service, troubleshooting issues, and collaborating with various teams to enhance customer experience.

AnalyticsCloud Data ServicesData IntegrationDeveloper PlatformDevOpsInformation TechnologyProductivity ToolsSaaSSales AutomationSoftware

Comp. & Benefits

No H1B

Responsibilities

You will be the first contact point for new customer support requests

Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way

Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers

Be creative, find solutions to improving the customer experience and the way we work

Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications

Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT’s internal and customer contracted support SLAs

Excellent written and verbal US English communication skills

Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support

Responsible to adhere to set internal controls

Qualification

Technical customer supportSalesforceDevOps pipelineTroubleshooting skillsCommunication skillsInvestigation skillsLogsCustomer service experienceAttention to detailTeam collaboration

Required

Excellent written and verbal US English communication skills

2-3 years previous Technical customer support experience

Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience

Must live in and be eligible to work in Australia

Excellent Customer service experience and communication skills

Attention to detail

Understanding and ability to learn technical concepts quickly

Experience with system-wide deployments

Investigation skills to understand problems in their context and the ability to reproduce these scenarios

Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT's internal and customer contracted support SLAs

Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support

Responsible to adhere to set internal controls

Preferred

Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab)

Any Salesforce certification is a plus

Familiarity with working with logs is a plus