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Edward Jones · 10 hours ago

HR Generalist II - HR Help

Arizona, Tempe, Missouri, St. Louis

Full-time

Hybrid

Mid Level

3+ years exp

Edward Jones is a financial services firm that values its contributions and focuses on client relationships. The HR Generalist II role is responsible for providing HR service to associates, answering inquiries, and training new team members while ensuring a high level of service delivery.

AdviceConsultingFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform ServiceNow

Serve as first level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes

Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guides associate to correct team if inquiries fall outside of HR HELP's scope

Responsible for additional responsibilities while maintaining core service call and written case volume, measures and quality tied to accuracy, completeness, and EQ/experience

Responsible for supporting an area of business, functioning as a Subject Matter Expert who analyzes themes, trends and opportunities. Includes building stakeholder partnerships inclusive of reactive and proactive communication to drive an exceptional associate experience

Responsible for facilitating training to new and existing associates within the HR HELP team with a focus on the area for which he or she is the Subject Matter Expert

Utilize de-escalation techniques and offer support when responding to associates who are distressed by work related matters, personal crisis, or other concerns

Qualification

HR Generalist experienceCustomer service skillsServiceNowProblem-solving skillsDe-escalation techniquesPHRSPHROrganizational skillsFast-paced environment