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Allstate · 14 hours ago

Call Center- Customer Care Specialist - ONSITE at Scottsdale, AZ 85256

Scottsdale Riverwalk Mtf

Full-time

Onsite

Entry Level

$17.98/hr - $26.16/hr

2+ years exp

Allstate Identity Protection, a subsidiary of The Allstate Corporation, specializes in personal identity protection and restoration. They are seeking a Call Center Customer Care Specialist to handle inbound and outbound calls, providing exceptional customer service and guidance related to identity theft issues.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

Responsibilities

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner. Subscribers call when they are going through various issues related to potential Identity Theft

Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases

Identify the next steps required for the subscriber through active listening and problem-solving skills

Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety

Qualification

Customer Care ExperienceSoftware NavigationIdentity Theft KnowledgeOral CommunicationWritten CommunicationTyping SkillsAdaptabilityProblem-SolvingRelationship Building