Rochester Regional Health · 9 hours ago
Patient Service Representative
Rochester, NY
Full-time
Onsite
New Grad, Entry Level
$16.75/hr - $18.92/hrRochester Regional Health is seeking a Patient Service Representative who will serve as the warm and friendly point of contact for visitors, providers, and staff within the department. The role involves managing patient support, unit management, and medical record management to ensure exceptional customer service and efficient departmental operations.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records
Qualification
Required
Exceptional customer service skills
Ability to multitask and prioritize commitments
Friendly, warm, inviting disposition
Exceptional communication skills and professional behavior
Manage check-in and check-out
Work with patient/family and explain relevant unit processes
Answer any questions patient/family may have to the best of your ability
Round on the patient care unit and provide customer service to each patient when asked for assistance
Prepare unit with daily staff assignment board, nurse locators and updated patient room boards
Assist Clinical Nurse Leader with the coordination of daily patient activities
Update patient chart when appropriate
Oversee information flow within unit, including telephone, mail, fax and paper reports
Maintain and stock supplies on unit
Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks
Maintain all electronic and paper medical records
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
Founded in 1847
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
Company data provided by crunchbase