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Plymouth Housing · 17 hours ago

Assistant Director of Housing Access & Financial Stability

Seattle, WA, US

Full-time

Hybrid

Lead/Staff, Director/Executive

$102K/yr - $115K/yr

5+ years exp

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. The Assistant Director of Housing Access & Financial Stability will lead the Housing Access and Financial Stability teams to ensure residents with significant barriers can secure and maintain stable housing through coordinated efforts and collaboration.

Health CareNon ProfitReal Estate

Responsibilities

Lead and support the Housing Access Manager in managing application and referral processes, partnering with external agencies, and minimizing vacancy loss through timely and coordinated lease‑ups

Oversee efforts to lower barriers for disabled and unhoused individuals by streamlining paperwork, promoting equitable eligibility policies, and advancing culturally responsive practices in housing access

Provide leadership to improve database and reporting systems that track vacancies, applications, and documentation, and drive automation to strengthen data accuracy and timeliness

Supervise the Financial Stability Manager and ensure strong collaboration among Financial Stability, Property Management, and Services teams to prevent evictions and increase resident stability

Ensure payee clients maintain rent payments, avoid non‑payment notices, and that data integrity and documentation quality within Financial Stability files remain high

Partner with the Director to align Housing Access, Financial Stability, and Compliance workflows during lease‑ups and documentation management, supporting funder and regulatory compliance

Provide temporary oversight during manager vacancies or Director absences to ensure continuity of services, responsive decision‑making, and staff support

Support department onboarding, SOP development, cross‑training, and internal trainings in partnership with the Director

Serve as an additional Fair Housing Coordinator, reviewing accommodation requests and supporting alignment with Fair Housing and ADA standards

Oversee reporting on vacancies, applications, documentation timelines, and key performance indicators (KPIs) to identify trends, drive corrective action, and improve outcomes

Participate in external meetings with referral partners and community stakeholders to strengthen housing access networks and improve coordinated entry into Plymouth housing

Collaborate closely with Building Operations, Facilities and Assets, Quality, Innovation and Health (QIH), and Finance to resolve barriers to move‑in readiness and support timely, accurate documentation

Partner with the Director on budgeting and financial tracking, aligning spending and staffing decisions to program priorities and resident needs

Qualification

Affordable housing complianceData integrityLeadershipProgram managementAnalytical abilitiesCoordinated EntryCommunication skillsOrganizational skillsRelationship building

Required

Bachelor's degree in social services, public administration, or a related field preferred or equivalent experience may substitute for education

Minimum five (5) years of relevant experience, including marketing and leasing of rental units and vacancy management, program management, development, and implementation, and staff supervision and mentorship

Commitment to working respectfully and effectively with people from a wide range of backgrounds and experiences to support safe, welcoming, and inclusive housing communities

Strong leadership and mentoring skills, with the ability to guide multiple teams and managers toward shared goals and coordinated work

Advanced organizational and analytical abilities to monitor KPIs, identify trends, and lead corrective actions across housing access, compliance, and financial stability functions

Knowledge of affordable housing compliance, Fair Housing laws, ADA requirements, and Regulatory Agreement standards

Skill in building effective relationships across internal teams (Property Management, Services, QIH, Building Operations, Facilities, Finance) and external referral partners

Proficiency with data and documentation systems (such as HMIS, Excel, and other databases) and a commitment to data integrity and accurate reporting

Strong written and verbal communication skills, including the ability to explain complex requirements clearly to staff, partners, and residents

Ability to navigate change, balance multiple priorities, and maintain a trauma‑informed, resident‑centered lens in decision‑making