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CXtec · 16 hours ago

Learning & Development Specialist

Syracuse, NY, US

Full-time

Onsite

Mid Level

$70K/yr - $85K/yr

3+ years exp

CXtec has been helping organizations maximize value in their IT investments for over 45 years. They are seeking a Learning & Development Specialist to design, deliver, and enhance learning programs that support employee readiness and promote career development across the organization.

InfrastructureNetwork HardwareVoIP

Responsibilities

Build role-based learning paths for all departments, incorporate product, industry and process training

Design and deliver blended learning programs including virtual ILT, e-learning, microlearning and job aids

Lead new-hire sales onboarding and ongoing enablement training

Translate GTM (Go-to-Market) priorities into actionable skills and behaviors that drive revenue outcomes

Reinforce sales methodology (LEAD Above) through practice and coaching

Partner with Sales Ops/RevOps to embed learning into CRM workflows

Develop new manager training program

Develop leadership competency models and coaching pathways

Support internal trainer (SME-driven) program development

Maintain structured enablement content libraries and version control

Support development initiatives that strengthen leadership capability and internal bench strength

Build and maintain career pathways, ladders, competencies and high-potential (HiPo) development programs

Equip front-line managers with coaching frameworks, observation rubrics, and 1:1 templates; deliver 'coach the coach' sessions

Facilitate community of practice for managers to share best practices and calibrate performance standards

Build and maintain an enablement content library (playbooks, talk tracks, scenarios, demos) with clear version control and sunset rules

Leverage platforms such as LMS, content management and learning analytics tools

Conduct departmental and organizational training needs analysis (ongoing)

Define training KPIs and evaluate learning effectiveness and business impact

Solicit feedback and conduct evaluation programs to ensure that the training provided has the desired effect on the individual and business outcomes

Work cross-functionally with department leaders to ensure training meets business needs

Develop and maintain compliance training and enterprise learning requirement calendar

Qualification

Instructional designSales enablementTraining evaluationCRM integrationLeadership developmentMicrolearningMS Office proficiencyFacilitation skillsOrganizational skillsWriting skills