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Samsung Ads · 11 hours ago

Director, D2C Final Mile Logistics

240 Dividend Dr, Coppell, TX, USA

Full-time

Onsite

Director/Executive

12+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics, seeking a Director of D2C Final Mile Logistics to enhance their direct-to-consumer operations. The role involves overseeing last-mile delivery strategies, managing vendor partnerships, and ensuring seamless execution across multiple fulfillment channels.

Marketing & Advertising

Responsibilities

Own the final-mile delivery and in-home services strategy for D2C channels, ensuring alignment with customer experience, growth, and cost objectives

Design and scale delivery and service models (e.g., next-day delivery, premium in-home services, hybrid carrier/gig models)

Establish service standards, operating models, and performance benchmarks across all covered channels

Lead contract negotiations with carriers, service providers, and gig platforms, including rate cards, SLAs, incentive structures, and penalties

Develop and evaluate rate proposals and pricing models (PPM, per-stop, tiered service fees, etc.) to ensure competitive and sustainable economics

Identify and launch new service offerings that differentiate the D2C experience and drive customer satisfaction and revenue opportunities

Manage ongoing vendor performance, governance, and quarterly business reviews (QBRs)

Partner with Engineering / Product / IT to define system requirements, integrations, and roadmap enhancements supporting final-mile execution and visibility

Collaborate with E-commerce Fulfillment and Upstream Logistics teams to resolve capacity, inventory positioning, routing, and handoff challenges that impact last-mile performance

Work closely with Customer Experience and Operations teams to address delivery exceptions, service recovery, and customer feedback loops

Partner with Finance and FP&A to manage budgets, forecast costs, and deliver productivity improvements

Own key KPIs including on-time delivery, NPS, damage rates, job completion, cost per order, and carrier compliance

Drive continuous improvement initiatives to reduce cost-to-serve while improving reliability and customer satisfaction

Lead pilots and test-and-learn initiatives to validate new partners, service models, and technologies

Provide executive-level reporting, insights, and recommendations to senior leadership

Lead and develop a high-performing team responsible for day-to-day execution, analytics, and partner management

Establish clear governance, escalation paths, and decision frameworks across internal and external stakeholders

Qualification

Final Mile LogisticsCarrier NegotiationD2C Logistics EconomicsData-Driven MindsetCross-Functional LeadershipAnalytical SkillsExecutive CommunicationProblem-Solving SkillsTeam Management