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Canon USA · 2 weeks ago

Field Service Technician IV - Production Equipment

Waukesha, WI

Full-time

Onsite

Mid, Senior Level

$21.50/hr - $30.75/hr

4+ years exp

Canon USA is a leader in technology, solutions, and services, seeking a Field Service Technician IV to provide expert support to customers. The role involves diagnosing and repairing equipment, preparing reports, and maintaining technical knowledge to ensure customer satisfaction and retention.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures

Service and repair designated equipment to Canon standards and specifications

Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping

Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers

Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested

Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention

Qualification

Field technician experienceElectronics knowledgeTroubleshooting skillsCustomer service skillsTeam collaboration

Required

Typically requires general education and/or vocational training plus 4 to 6 years of related experience

Direct experience working as a field technician

The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory

The ability to travel (valid driver's license and acceptable driving record necessary)

The capability to excel in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Preferred

An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred