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Honeywell · 9 hours ago

Sr Technical Support Professional - Avionics

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Honeywell is a leading software-industrial company that invents and commercializes technologies to address critical challenges around energy, safety, and air travel. As a Sr. Technical Support Professional, you will provide exceptional technical support for Aerospace products, resolving complex issues and improving customer experiences.

AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Respond to phone calls and emails requiring Honeywell avionics technical support

Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems

Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management

Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes

Document customer issues in Salesforce.com customer relationship management system

Build relationships with customers and internal support teams

Qualification

Troubleshooting electrical systemsAirframePowerplant licenseTechnical Data comprehensionCustomer-facing support experienceAerospace business acumenAnalytical skillsMicrosoft Office skillsProblem-solving skillsWritten communication skillsVerbal communication skillsInterpersonal skills

Required

10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft

Proficient in reading and understanding Technical Data

Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)

Direct customer-facing support experience

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status