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Summit Credit Union · 17 hours ago

Card Service Payments Specialist

Cottage Grove, Wisconsin, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Summit Credit Union is a financial institution committed to providing quality services to its members. They are seeking a Card Service Payments Specialist to oversee card payment operations, ensuring accurate processing of transactions, compliance with regulations, and effective problem resolution.

BankingFinancial ServicesPersonal Finance

Responsibilities

Accurate and timely card transaction and maintenance requests processing resulting in reliable service for members within designated service level standards

Coordinating daily workflow, performing daily maintenance, and resolving any problems that arise in a prompt and effective manner

System upgrades and program changes are tested and certified to ensure smooth member experiences, prompt resolution of card payment inquiries

Compliance with Visa rules and regulations, accurate reporting, and adherence to brand standards to ensure operational integrity and brand consistency

Enhanced internal stakeholder collaboration and support by delivering expert guidance on card payment processes and problem resolution

Establish and maintain strong relationships with vendors to ensure timely delivery of products and services; address and resolve any issues that arise in a timely and effective manner

Active participation in the implementation of payment related products and services, ensuring effective integration and alignment with organizational goals

Qualification

Card operations experienceVisa regulations knowledgeAnalytical skillsTroubleshooting skillsCommunication skillsMultitasking abilityProblem-solving skillsDecision-making skillsDetail-oriented

Required

Associate's degree in business, finance, or related field; or equivalent experience in card operations and payment processing

Minimum of 2 years of experience working in card operations, including experience working on card related platforms and knowledge of Visa regulations

Strong analytical and troubleshooting skills for managing complex payment issues and identifying process improvements

Strong verbal and written communication skills, with the ability to clearly convey complex information to internal teams, external vendors, and members

Ability to analyze situations, solve problems, and use good judgement to perform day-to-day responsibilities

Demonstrate ability to multitask and manage competing priorities in a fast-paced environment, ensuring accuracy and timely completion of card payment operations and related tasks

Detail-oriented approach necessary for recordkeeping, auditing, and compliance tasks