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Nectar · 3 days ago

Customer Success Manager - Pooled Accounts

Lehi, Utah, United States

Full-time

Hybrid

Mid Level

$55K/yr - $60K/yr

Nectar is a company focused on enhancing employee recognition and rewards in today's remote work environment. As a Customer Success Manager, you will ensure customer satisfaction and retention by overseeing onboarding, providing support, and driving product adoption while collaborating with sales and product development teams.

Human ResourcesInformation TechnologySaaS

Senior Management

Responsibilities

Must be able to be able to work from our offices in Lehi, UT

Overseeing the customer onboarding process and ensuring successful adoption of the software

Providing ongoing support to customers, including answering questions and resolving technical issues

Developing and implementing a customer success plan for each customer to drive product adoption and increase customer satisfaction

Monitoring customer usage and proactively identifying opportunities for upsell and expansion

Working closely with the sales team to identify and mitigate potential churn risks

Collaborating with the product development team to provide customer feedback and suggest product improvements

Analyzing customer data to identify trends and opportunities for improvement

Maintaining a deep understanding of the software and its features to effectively communicate its value to customers

Qualification

Customer success managementSoftware development lifecycleAnalytical skillsCRM softwareCustomer service skillsMetricsWork with ambiguityCommunication skillsProblem-solving skills