Buyer Experience Specialist - Plano, TX jobs in United States
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Auction.com · 11 hours ago

Buyer Experience Specialist - Plano, TX

positionPlano, TX, USA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date2+ years exp

Auction.com is seeking a high-achieving and experienced customer support specialist for their Buyer Experience Team. The role involves providing exceptional customer service, enhancing the purchasing experience, and increasing buyer spend through effective communication and support.

Real Estate

Responsibilities

Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures. This includes complex and escalated issues
Engage with buyers to understand their needs, preferences, and feedback
Engage with internal departments for service requests transferring of inquiries and knowledge sharing
Manage daily tasks and track customer correspondence in systems for reporting and analysis
Meet or exceed defined performance expectations established for quality and service

Qualification

Customer serviceCall center experienceMS OfficeSalesforceBilingual SpanishTime managementCritical thinkingInterpersonal skillsCommunication skills

Required

Must reside in the DFW area
Two to four years of customer interaction and service
High school diploma or general equivalency
Possess knowledge of computer software programs such as but not limited to MS Office, MS Teams, Salesforce, and New Voice Media telecom
Excellent customer service skills
Strong time management and critical thinking skills
Detail oriented, flexible and multitask in a changing environment
Strong interpersonal and communication skills

Preferred

Background in a call center, mortgage servicing and or real estate
Bilingual Spanish a plus

Benefits

Competitive pay
Regular training opportunities for professional growth and development
Employee recognition program
Employee referral program
Eligibility to participate in the Auction.com 401k program
Competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable

Company

Auction.com

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Auction.com is a Real Estate company.
dateFounded in 2007
location
Irvine, California, USA
people-size501-1000 employees
web-link
https://www.auction.com

Funding

Current Stage
Late Stage

Leadership Team

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Jason Allnutt
CEO
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Jeff Frieden
Executive Chairman and Co-Founder at Auction.com and Ten-X Commercial
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