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Accuserve Solutions · 1 day ago

SVP, Elite Operations

Brentwood,MO,US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Accuserve Solutions is seeking a Vice President of Operations to lead enterprise-wide operational performance in the exterior construction industry. The role involves driving performance improvement across production, field operations, supply chain, and quality, while reporting directly to the President and collaborating with executive leadership to achieve aggressive growth targets.

Building MaintenanceInsuranceProperty DevelopmentReal Estate

Responsibilities

Own all operational KPIs across the organization: production throughput, job cycle time, quality metrics, crew utilization, and cost per job

Identify and execute operational levers to drive EBITDA improvement

Own all shared services KPI’s across the organization

Build and maintain rigorous data focused CSAT standards driving world class customer outcomes while maintaining GM and operational efficiency

Lead all centralized operations functions (production planning, quality, shared services, supply chain) with direct accountability for enterprise-wide standards and performance

Maintain dotted-line Responsibility for in-market operations teams, partnering with General Managers to ensure local execution aligns with enterprise standards while respecting market-level P&L ownership

Build on the current operating model interface between centralized functions and local markets—defining what decisions are made centrally vs. locally, and how information flows between them

Develop, document, and continuously improve current comprehensive Standard Operating Procedures (SOPs) covering all aspects of operations—from job scheduling through final inspection and all supporting functions

Design and implement role-specific training programs

Establish operational playbooks for common scenarios that enable consistent decision-making across markets

Own the enterprise-wide strategy for installation crew training, ensuring subcontractor partners meet Elite's quality and safety standards

Drive quality assurance programs that reduce callbacks and warranty claims

Ensure safety compliance and risk management across all job sites

Optimize material procurement, logistics, and inventory management to reduce costs and improve job-site availability

Build supply chain resilience to handle seasonal demand variability, weather-driven volume spikes, and material shortage scenarios

Implement Lean/Six Sigma methodologies to reduce waste, improve quality, and increase throughput

Build a culture of continuous improvement with measurable outcomes tied to operational and financial KPIs

Support technology decisions that improve operational efficiency and enable scalable growth

Qualification

Lean Six SigmaOperations LeadershipFinancial AcumenData AnalysisCommunication Skills

Required

10+ years of progressive operations leadership, with at least 4+ years in a senior role

Demonstrated success in high-volume, distributed service operations (field services, installation, home services)

Track record of building operational systems in a scaling environment

Lean Six Sigma certification (Black Belt preferred) with practical application experience

Strong financial acumen—ability to build forecasting models, analyze P&L drivers, manage to EBITDA targets

Advanced Excel/data analysis skills; experience with BI tools

Excellent communication skills for executive and board audiences

Ability to influence without direct authority across a matrixed organization

Preferred

Solar installation (PE-backed platforms)

Restoration/remediation services

HVAC/plumbing/electrical (multi-location platforms)

Multi-site manufacturing or distribution

Multi-unit retail/restaurant operations

Exterior remodeling/construction (roofing, siding, windows) is a plus but not required

Company

Accuserve Solutions

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most.

Springfield, Ohio, USA

201-500 employees