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Benchmark Capital · 3 days ago

Team Manager – Platform Operations (12-Month Maternity Cover)

Horsham

Full-time

Hybrid

Mid Level

Benchmark Capital is one of the UK’s leading financial planning businesses, and they are seeking a Team Manager to lead and develop a high-performing team within Platform Operations. The role involves overseeing team activities, ensuring efficient processing, and maintaining excellent customer service while driving process improvements and collaborating with stakeholders.

AdviceImpact InvestingReal Estate Investment

Responsibilities

Manage a team of Operations and Senior Operations Associates, providing coaching, guidance, and performance feedback

Oversee end-to-end processes, ensuring timely and accurate completion

Develop and implement operational procedures, controls, and best practices to improve efficiency and mitigate risk

Collaborate with other managers to deliver consistent, high-quality service across the Platform

Monitor and resolve operational issues, working with relevant teams

Drive process improvements and automation initiatives to reduce manual interventions

Report and present accurate MI on team performance and operational issues to senior management

Lead team meetings and actively contribute to management forums

Set goals and hold regular check-ins with your team

Attend service calls with adviser firms, third-party users, and suppliers when required

Qualification

Investment Management CertificationOperational Procedures DevelopmentLeadershipProcess ImprovementNumeracy SkillsAttention to DetailTime ManagementTeam CollaborationAdaptabilityMotivational Skills