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iPostal1 · 16 hours ago

Customer Service Representative - Phone and Chat - Jackson, MS

Jackson, Mississippi

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

iPostal1 is a cutting-edge leader in the digital mailbox industry, headquartered in Rockland County, N.Y. They are seeking confident and personable Customer Service professionals to support their growing customer base in Jackson, MS, through phone, chat, and email communication.

Information TechnologyInternet

Responsibilities

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)

Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting