Surgical Instrument Service Company (SIS) ยท 10 hours ago
Customer Relations Specialist
Glendale Heights,IL,US
Full-time
Onsite
New Grad, Entry LevelSurgical Instrument Service Company (SIS) is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. The role involves facilitating account management processes to ensure best-in-class customer experiences while supporting both internal and external customers.
Assistive TechnologyHealth CareMedicalMedical Device
Responsibilities
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
Develop and deliver accurate repair and sales quotations
Create error-free shipping documents, purchase orders, and work orders
Provide strong follow-through on open requests and action items
Maintain detailed work order notes and communicate updates to all required parties
Review daily order status reports and proactively identify and resolve issues
Work cross-functionally across all repair lab locations and external vendors to meet turnaround times
Qualification
Required
Exceptional attention to detail and respect for timelines
Ability to manage multiple priorities with accuracy and efficiency
Strong critical-thinking skills and sound judgment
Self-motivation, accountability, and a strong sense of ownership
Integrity, energy, creativity, and a positive attitude
A collaborative, team-first mindset
Clear, professional written and verbal communication skills
Comfort with technology, including Office 365, iPad use, and general computer proficiency
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
Develop and deliver accurate repair and sales quotations
Create error-free shipping documents, purchase orders, and work orders
Provide strong follow-through on open requests and action items
Maintain detailed work order notes and communicate updates to all required parties
Review daily order status reports and proactively identify and resolve issues
Work cross-functionally across all repair lab locations and external vendors to meet turnaround times
Preferred
Healthcare industry experience is a plus
Benefits
Opportunities for learning, skill development, and career growth
A supportive, collaborative team environment
A workplace that respects structure, accountability, and work-life balance
Company
Surgical Instrument Service Company (SIS)
For over 53 years, SIS has been providing superior services to healthcare facilities across the country.
Founded in 1971
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Turnmire
Chief Operating Officer
Company data provided by crunchbase