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The COATS Company · 1 day ago

Commercial District Manager - Field Sales & Service (North Carolina)

North Carolina, United States

Full-time

Hybrid

Mid, Senior Level

2+ years exp

The COATS Company is seeking a Commercial Division Manager to drive actions that meet and exceed commercial goals through territory development and relationship building. The role involves managing district performance, training team members, and ensuring improved sales and service outcomes for customers.

Electric VehicleManufacturing

Responsibilities

Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements

Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction

Develop and implement action items for territory development (customers, product lines, etc.)

Manage and support Field Service Technicians

Conduct weekly meetings for the following topics:

Territory KPI review

Technician discussion (training gaps, performance issues, etc.)

Review of any issues that were escalated

Communicate/review any business updates, process changes and other critical info

Ensure Technicians are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.)

Payroll reporting and approvals

Daily management reporting (revenue, dispatch data, etc.)

Qualification

Customer service excellenceSales strategy executionTeam leadershipBusiness intelligence toolsMS ExcelMS PowerPointPlanningSchedulingCommunicationOrganizational skills

Required

Minimum of 2-3 years of demonstrated success leading a team to achieve results in a service, sales, and customer service function

Automotive aftermarket is a strong plus

Proven proficiency in remote work- ability to work independently while staying connected with a distributed team

Strong computer skills, including MS Excel and PowerPoint

Highly organized communicator with the ability to effectively communicate to workgroups and individuals efficiently

Demonstrated ability in planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis

A dedicated commitment to customer service excellence, with a proven track record of providing professional and proactive support that builds customer confidence, trust, and long-term relationships

Residency in North Carolina (Raleigh, Charlotte, or Durham areas) is required