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Digital Federal Credit Union · 8 hours ago

Card Services Team Member I, Chelmsford, MA, Full-Time, Hybrid

Chelmsford, MA

Full-time

Hybrid

New Grad, Entry Level

$20.50/hr - $22.60/hr

0+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Card Services Team Member I to assist with Card Services Department responsibilities, support members and staff, and contribute to achieving departmental goals.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes

Assist the Card Services Department with achieving key performance goals and service level standards

Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU

Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference

Maintains a high level of professionalism and respect during interactions with both members and colleagues alike

Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations

Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks

Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned

Provide phone coverage to assist the Information Center, Branches, various departments, and members

Process daily work within service level, to include but not limited to: Dispute Service requests, Maintain Travelers Files, Plastics Re-Issue Service requests/reports, GL Reconciliation

Complete training courses within established guidelines

Identify potential gaps in process, systems and training to share ideas for improvement

Perform other job-related duties as assigned by Manager(s)