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Desert Financial Credit Union · 7 hours ago

Teller - Flagstaff Mall

Flagstaff, Arizona, United States

Full-time

Onsite

Entry Level

1+ years exp

Desert Financial Credit Union is committed to delivering exceptional service experiences to its members. The Teller role focuses on building trust through accurate and efficient member transactions while promoting financial wellbeing and self-service adoption.

BankingFinance

Responsibilities

Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust

Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns

Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships

Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement

Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals

Other duties as assigned

Qualification

SalesServiceCash HandlingFinancial Institution ExperienceNotary CertificationCustomer CommunicationTechnology AdaptabilityTeamwork

Required

High School Diploma or GED required

1+ years of experience in Sales and Service required

Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required

Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required

Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment required

Communicates clearly and confidently; actively listens to understand member needs and convey information accurately required

Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment required

Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities required