AnaVation LLC · 7 hours ago
Staff IT Specialist
Quantico, VA
Full-time
Onsite
Senior Level, Lead/Staff
2+ years expAnaVation LLC is a leader in solving complex technical challenges for the U.S. Federal Intelligence Community. They are seeking a Staff IT Specialist to provide end user support for a custom application, ensuring high levels of customer satisfaction through effective communication and assistance.
AnalyticsCloud Data ServicesCyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide end user support for a custom application that is used by 3000+ users
Support users with application configuration, configuration resets, data export, application use and other end user questions
Ensure high levels of customer satisfaction through support to customer issues and needs
Provide clear explanations and patience with user issues and quick responses
Qualification
Required
Education: Bachelor's Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
Clearance: TS/SCI CI Poly
Experience with ensuring high levels of customer satisfaction through support to customer issues and needs
Excellent verbal and written communication skills
Preferred
Experience with Mobile application support
Experience providing the “customers” voice to the testing process
Benefits
Generous cost sharing for medical insurance for the employee and dependents
100% company paid dental insurance for employees and dependents
100% company paid long-term and short term disability insurance
100% company paid vision insurance for employees and dependents
401k plan with generous match and 100% immediate vesting
Competitive Pay
Generous paid leave and holiday package
Tuition and training reimbursement
Life and AD&D Insurance
Company
AnaVation LLC
AnaVation is a trusted partner that delivers high-value, cost-effective solutions to solve our customers’ most complex technical and analytical problems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Todd Graham
Co-Founder & Partner
Company data provided by crunchbase