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State of Florida · 1 day ago

INTERVIEWING CLERK - 60046184

Daytona Beach, FL

Full-time

Onsite

Entry Level

2+ years exp

The State of Florida is seeking an Interviewing Clerk to assist individuals applying for government assistance programs. This role involves interviewing applicants, assessing their needs, and guiding them through the application process while ensuring compliance with departmental procedures.

Government Administration

No H1B

Responsibilities

Effectively assessing customers' needs

Referring customers to community agencies as appropriate

Timely and accurately escalating customers' complaints/inquires as appropriate

Documenting customers' records timely and in accordance with departmental procedures

Assisting customers with completion of online or paper applications

Assisting customers with My ACCESS Accounts

Effectively communicate with internal and external customers as by departmental procedures

Effectively maintaining customer lobby log in accordance to Performance Management Plan

Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

Qualification

Customer service experienceClerical experienceComputer skillsDocumenting informationSpeakingService orientationReading comprehensionActive listening

Required

Must have at least 2 years of clerical experience in an office setting

Must have more than 1 year of customer service experience

Must have more than 1 -3 years of computer experience

This position requires a security background check and participation in direct deposit

NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application

Only State of Florida Applications will be accepted

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days

The salary is non negotiable at $1336.92 Biweekly