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Capps Plumbing and Sewer, Inc. · 15 hours ago

Program Management Spec III (STS Vendor Manager)

Texas-AustinWork Locations

Full-time

Onsite

Senior Level, Lead/Staff

$8,500/mo - $10,062.50/mo

10+ years exp

Capps Plumbing and Sewer, Inc. is a technology agency dedicated to providing secure and cost-effective technology solutions to government entities in Texas. The Program Management Specialist III will manage vendor relationships and ensure compliance with contracts, aiming to enhance service delivery and customer satisfaction.

CommercialCustomer ServiceProperty ManagementResidential

No H1B

Responsibilities

Manages STS vendors, to achieve vendor performance and contract compliance, customer satisfaction, and quality service delivery

Designs and/or creates solutions for STS contracts, deliverables, and operations service delivery

Contributes to and implements new business solutions for customers, including new types of services, new technologies, new financial models, and new customers

Provides operational content as subject matter experts for the development of Requests for Proposals and helps direct cross functional teams through the procurement process (if applicable)

Participates in and/or leads agency strategic or tactical initiatives as needed

Participates in STS Governance by serving on solution groups, presenting issues to governance groups, and soliciting customer feedback on DIR initiatives

Produce Vendor Performance Review twice annually

Performs other work-related duties as assigned

Qualification

Vendor ManagementApplication DevelopmentContract ManagementCloud TechnologiesCTCM CertificationProblem ResolutionFinancial AnalysisMicrosoft OfficeLeadershipNegotiationCommunication Skills

Required

Graduation from a four-year college or university with major coursework in computer science, MIS, business administration, finance, communications, or related field

Additional work-related experience may be substituted for education on a year-for-year basis

High-school diploma or equivalent certificate required

Ten (10) years of progressively responsible experience in application development and/or vendor management of application development vendors or programs

Certified Texas Contract Manager (CTCM) certification must be obtained within one (1) year of employment if not already certified, unless otherwise approved by supervisor

Knowledge of cloud technologies, application development, and security technology best practices

Skills in effective leadership and decision making

Skills in influencing, negotiation, mediation and problem resolution

Skills in contract and financial analysis

Ability to plan, organize, coordinate, execute, monitor and evaluate multiple priorities

Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers

Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment

Ability to communicate effectively both verbally and in writing to individuals and groups; in a clear and concise manner

Ability to understand, follow and convey brief oral and/or written instructions

Ability to make effective presentations in formal and informal settings

Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines

Ability to work under pressure and exacting schedules to complete assigned tasks

Ability to travel as necessary

Ability to comply with all agency policies and applicable laws

Ability to comply with all applicable safety rules, regulations, and standards

Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes

Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., virtual meeting technologies, spreadsheets (Microsoft Office preferred)

Regular and punctual attendance at the workplace

Criminal background check