Digi International · 21 hours ago
Product Support Specialist II, SmartSense (Mishawaka, IN - Hybrid)
Mishawaka, Indiana, United States
Full-time
Hybrid
Mid Level
4+ years expDigi International is a fast-growing company leveraging the Internet of Things to enhance decision-making for various organizations. The Product Support Specialist II will work with customer support tickets, assist customers via phone and email, and ensure compliance with service level agreements and key performance indicators.
Cloud ComputingDeveloper ToolsInternet of ThingsNetwork HardwareWireless
No H1B
Responsibilities
Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
Learn industry standards and terminology including CDC guidelines and HACCP compliance
Be proficient in tools such as JIRA and NetSuite
Manage customer escalations by leveraging expertise in industry knowledge
Qualification
Required
4+ years of experience working in technical or product support
Previous experience in working with CRM software tools
Strong multitasking and organizational skills in a fast paced environment
Passion for working with customers and providing outstanding experiences
Attention to detail, speed, and effective communication skills
Benefits
Short-term incentive program
New hire stock award
Paid parental leave
PTO
Hybrid work environment
Competitive medical, health & wellbeing and compensation offerings
Company
Digi International
Digi International is a global provider of IoT connectivity products, services, and solutions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2023-12-11Post Ipo Debt· $250M
1989-10-13IPO
Leadership Team
Youyi Kitson
Director - Product Marketing, OEM Solutions
Recent News
Company data provided by crunchbase