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SSG Project 180 · 18 hours ago

Operations Coordinator

Los Angeles, CA

Full-time

Hybrid

Mid Level

$28.85/hr - $33.85/hr

3+ years exp

SSG Project 180 is a leader in the forensic treatment space, offering specialized treatment programs for justice-involved individuals. The Operations Coordinator ensures operational efficiency, supports departmental needs, and manages various tasks including ticket management, office support, and project coordination.

Mental Health Care

Responsibilities

Answer and document phone calls, emails, and walk-in staff requests for operational activities, including but not limited to: basic IT troubleshooting, office set up/breakdown, expense reporting, maintenance requests

Maintain the preventative maintenance and asset upgrade schedules for facilities, vehicles, and technology

Provide exceptional customer service to Project 180 staff, vendors, and partners by way of proactive communication and friendly demeanor

Collaborate with Special Service for Groups (SSG’s) financial and administrative functions to ensure the seamless processing of financial and operational transactions

Maintain handle and response times in line with operational standards

Appropriately escalate complex transactions to management team for resolution

Schedule service appointments with vendors, staff, and property managers as needed

Maintain accurate data entry for asset management, financial processes, and maintenance requests

Provide just in time reporting to department leads on operational activities

Train staff on office administrative tools (Concur, GSuite, Microsoft Office)

Assist with the set up, breakdown, and maintenance of office equipment and decorations to ensure a welcoming environment for all clients and staff

Process orders for supply management

Regular attendance required. Holiday or weekend work may be required

Maintain and uphold Agency mission statement, values, policies, procedures, and principles

Perform other duties as needed

You may choose to apply for either/both of the facilities or finance Operations Coordinator positions. We encourage you to review the descriptions for the role that best aligns with your experience and interest

Maintain accurate and timely data entry in facilities management systems (e.g., work orders, asset inventory, vehicle logs, incident reports) in adherence to budget and quality standards

Generate recurring facilities reports including work order volume and resolution time, preventive maintenance completion, and vendor activity

Compile supporting data for budget tracking and variance reporting in coordination with the Finance and Operations Manager

Plan and coordinate long-term facilities projects through the Operations ticket system

Support the execution of preventative maintenance schedules for housing sites, the DTLA office, and vehicles

Provide on site support for maintenance and safety process review at Project 180 locations across LA County

Coordinate vendor relationships to ensure mutually beneficial relationship management

Train staff on emergency response protocol and safety measures

Support projects led by the Operations Team including but not limited to (presentation creation, project planning, communication strategy)

Support the full process of financial activity, including, but not limited to accounts payable and receivables

Respond to program-level financial reporting requests (e.g., variance analysis, budget tracking) through the operations ticket system

Provide regular updates to Program Leads in coordination with the Finance and Operations Manager

Support the quarterly and annual audit process to ensure adherence to policy and responsible fiscal management

Collaborate with program management on the annual budget process

Provide training and support to staff on relevant financial processes, as needed

Support projects led by the Operations Team including but not limited to (presentation creation, project planning, communication strategy)

Qualification

Customer serviceData entryFinancial processesGSuite proficiencyOrganizational skillsProblem-solvingCultural competenceCommunication skillsTime managementCritical thinking