Arhaus · 11 hours ago
Quality & Data Excellence Manager, Final Mile
United States
Full-time
Remote
Mid, Senior LevelArhaus is a company focused on operational excellence, and they are seeking a Quality and Data Excellence Manager for their Final Mile operations. This role is responsible for leading quality improvement initiatives, ensuring data accuracy, and maintaining compliance governance to enhance delivery execution and customer experience.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Translate data insights into actionable recommendations and accountability that improve delivery execution and elevate customer experience in 3 key areas
Lead initiatives focused on reducing Return and Exchange rates through root-cause analysis, data-driven insights, and corrective action planning in partnership with Final Mile field leadership
Provide high-level oversight that enables faster recognition of product defects, packaging inefficiencies, and handling errors
Own Delivery Exception Management, identifying trends impacting product quality, customer experience, and operational performance across the Final Mile network
Conduct quality data research to proactively find solutions related to product handling, packaging, and delivery execution
Enable faster resolution of Product Issue Documentation (PID), delivery monitoring concerns, and field communications related to quality
Drive cross-functional accountability by partnering with Quality, DC Operations, Buying, and Field teams to resolve quality issues and improve customer experience
Improve Final Mile on the road outcomes by reducing Return and Exchange (R&E) damage rate by at least 0.5% through data-driven insights and partner accountability
Support the ongoing creation, enhancement, and maintenance of Qlik reports to ensure accuracy
Lead scorecard evolution for Final Mile performance, aligning metrics with business priorities and operational accountability
Ensure daily data integrity received from 3PL Providers, validating accuracy, completeness, and consistency of performance and exception data
Partner with the IT Reporting team to support the ongoing development, enhancement, and standardization of Final Mile reporting and dashboards
Serve as a trusted source of truth for Final Mile quality and performance reporting
Oversee processing of Reverse Inventory claims, ensuring claims are aligned with the quality of product received and established standards
Manage price adjustment processing related to delivery exceptions, damages, and service failures
Establish accountability with internal teams and 3PL partners to drive compliance, reduce repeat issues, and improve cost control
Document, track, and report all financial savings and positive financial impact realized for the organization
Qualification
Required
Strong knowledge of Final Mile delivery operations, preferably within the home furniture industry
Proven experience in quality management, claims processing, and operational auditing
Advanced skills in data analysis, reporting, and trend identification; ability to turn complex data into clear insights
Experience partnering cross-functionally and ease of building and maintaining relationships
Strong attention to detail with the ability to operate at both strategic and tactical levels
Excellent communication skills, with the ability to influence field teams and hold accountability to internal and external partners
Travel will be required (10%)
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase