OpenGov Inc. · 1 day ago
Customer Success Engineer I, Customer Operations
Texas, United States
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
1+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Customer Success Engineer I plays a crucial role in supporting customers with OpenGov’s Community Services suite, ensuring successful onboarding and optimization of technology to enhance public service delivery.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Build and maintain technical and functional knowledge across one or more OpenGov Community Services products (e.g., permitting, licensing, inspections, asset management)
Develop a strong understanding of OpenGov Community Services best practices and take ownership of applying them during customer engagements
Support customer onboarding and ongoing adoption by owning assigned configuration tasks, training sessions, and product demonstrations aligned to government service workflows
Partner with customers to understand operational goals, service delivery challenges, and technical requirements for assigned accounts or engagements
Analyze customer-reported issues of moderate complexity and own analysis, recommendations, and follow-through to resolution within established processes
Communicate effectively with customer stakeholders and internal teams, taking responsibility for documenting timelines, risks, resolutions, and outcomes
Prioritize and appropriately escalate technical challenges to ensure timely and effective resolution
Contribute to internal and customer-facing documentation to improve consistency, efficiency, and overall customer experience
Participate in OpenGov conferences, webinars, and customer engagements as a supporting contributor, as needed
Support internal initiatives and projects focused on improving Community Services customer success operations
Qualification
Required
Bachelor's degree in a related field or equivalent practical experience
Minimum of 1-year of experience implementing, supporting, or managing SaaS software solutions with demonstrated ownership of assigned responsibilities
Strong technical aptitude with the ability to analyze operational workflows and translate them into system-based solutions
Excellent written, verbal, and interpersonal communication skills
Strong organizational, problem-solving, and time-management abilities, including the ability to manage owned tasks to completion
Demonstrated ability to collaborate effectively across internal teams and customer stakeholders
Familiarity with local government operations or GovTech solutions
Preferred
Prior experience with community-facing government systems (e.g., permitting, licensing, inspections, asset management, public works, GIS, or code enforcement) is preferred
Experience in customer success, professional services, implementation, or technical support roles is preferred
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
Company data provided by crunchbase