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Tech Economy · 13 hours ago

Senior Manager, Consulting Programs

Chicago, IL

Full-time

Hybrid

Senior Level

$164K/yr - $198K/yr

6+ years exp

Tech Economy is recognized as one of the world’s best places to work, currently ranked #1 on Glassdoor’s Best Places to Work list. The Senior Manager, Consulting Programs will provide leadership and support for staff programs, manage staffing and professional development, and ensure effective program management within the Private Equity Group in the Chicago office.

Management Consulting

Responsibilities

Continuously manage Associate Consultants, Consultants, and Managers in PEG to maintain resources at target; coordinating rotation dates based on business and PD needs

Ensure PEG resources are aligned with office pyramid

Onboard new team members to PEG across all Associate Consultant and Consultant tenure levels

Manage capacity 3-6 weeks out to highlight potential surge needs and identify outages/backfills

Routinely staff teams to projects solving for outages and potential PD needs

Build and maintain persistent teams and retainers, ensure teams are balanced across tenure, strength, PEG experience, and turnover

Coordinate with PEG LT to identify the right team for each project (incl. outages, finding solutions to staff large teams); make recommendations and judgement calls based on the needs of the business

Train and onboard new Team Leads to PEG

Engage with PEG Chicago ringfence leads on case pipeline, case fits, evolving preferences/specialization, to help inform staffing decisions and shape case pipeline in partnership with North America PEG Ops

Help manage pipeline of potential PEG Team Leads

Coordinate and execute targeted case interventions with PEG team leads for challenging cases

Consistently check in with team leads to ensure appropriate team strength and align on necessary changes

Routinely discusses and reports back key metrics (e.g., CTSU) to PEG LT

Flag and proposes next steps for ‘tricky situations’ to both PEG LT and broader staffing team

Coordinate process for team lead and bundled PEG reviews; ensure clear and appropriate feedback is delivered to PEG ringfence team leads and members in a timely fashion

Calibrate ratings across all PEG Associate Consultants, Consultants, and Managers

Manage and present materials at PEG team lead meetings; drive discussions on key topics with LT

Drive agenda and coordinates PEG All Hands meetings with full PEG Chicago ringfence

Identify priorities and key strategic initiatives across Chicago PEG pillars, including driving progress against stated goals and priorities

Coordinate focus groups on key topics across different tenure levels to address pain points

Participate in NA regional training sessions

Support innovation and improvement within our PEG training operations

Lead targeted training sessions (intern training, ad-hoc topical sessions, etc.)

Lead 1:1 coaching sessions for AC-Cs stepping into new roles, as required or requested (island, supervisor, model, etc.), as required

Review and analyze key metrics

Track Chicago PEG Key metrics, report back to PEG LT (e.g., select NPS dedicated cuts, capacity email, weekly CTSU, periodic All Hands reporting on progress against key initiatives, etc.)

Own, oversees, and manages annual PEG budget and plan

Point person for PEG distributed leadership model (Affiliations, Social, Meetings), including convening periodic distributed LT check-ins (all initiatives), tracking and “nudging” on progress, and evolving initiative leadership over time (new co-chairs, etc.)

Oversees calendar of PEG activities and assists in delivering high quality PEG events

Qualification

Program managementAnalytical skillsInterpersonal communicationMicrosoft OfficeCustomer serviceOrganizational skillsProblem solvingAttention to detailConfidentiality